Merchant Hub

• 90% of loyalty programs fail within their first year
• 71% dislike complicated procedures for redeeming rewards
• 54% of loyalty memberships are inactive
• 78% retract their loyalty more quickly than three years ago
• 39% feel let down by the information from the brand about their program.

Harvard Business Review finds that two of the biggest reasons loyalty programs
collapse are:

1. Misunderstand Customer Behavior: Too many programs lack the insights needed to target and personalize offers, so they end up incentivizing the wrong actions.

2. Suffer from Low Engagement: With little differentiation and constant distraction from competing apps, customers rarely interact beyond basic discounts.

Worse still, some large chains can't even personalize at all: one global restaurant loyalty program discovered that only one-quarter of its millions of members had shared contact information, making targeted campaigns impossible.

- Harvard Business Review

Complete Customer Roster & Deep Biometric Profiles

On the very first face scan, we capture a secure, opt-in profile: no forms, no cards, no missing emails. Your dashboard shows every customer's name, visit dates, and current loyalty status in one unified view.

Trend & Spend Analysis for True Behavioral Targeting

Instantly spot your best-selling items and underperformers, then filter by day, week, location or segment. Those real spend and visit patterns power personalized rewards and communications that drive the behaviors you care about most.

Plug-and-Play Installation

Get up and running in minutes with our online portal or integration APIs, for more advanced setup options. You'll be enrolling customers and collecting valuable KYC data before you know it.

Effortless, Face-First Engagement & Outreach

From cashback to redemption, every interaction is a single face scan. Send tailored notifications, like new menu launches, special events and deliver exclusive perks directly to your face-opt-in customer base, no additional data capture needed. That simplicity keeps customers active and coming back.

Real-Time Analytics & Insights You'll Love

Monitor four core metrics: Member Growth, Points Activity, Redemption Rate and Engagement Score on one interactive dashboard. Automated alerts flag shifts in key indicators so you can respond immediately and optimize on the fly.

FaceKoin works seamlessly on its own, but our biometric technology truly shines within the broader PayByFace ecosystem. At its core is PayByFace, our facial-recognition engine that makes your face your digital identity key, around which a growing suite of applications revolves: e-Ticket Kiosk for frictionless check-ins, PayByFace Merchant Kiosk for secure, face-based payments, and beyond.